We purchased a new HD TV the last week of March and ordered a set top box from Verizon. When I ordered it the Rep stated she hoped I received it before April 1! I now know why.we received the box April 1st!!!! ![]() Boo hiss Due to illness, we did not install the set top box until April 9. Activation started and went through 2 of the steps. I was then told to call a phone number and enter a code to continue the activation. Unfortunately, that's when the NIGHTMARE began. The phone number was a Verizon number which was no longer in service. I called Frontier,thinking they would give me a code, push a button or something. Boy, was I wrong! Dominica and I were on the phone for 2+ hours with her telling me she would get a supervisor and then there were no supervisors and then her supervisor told her to enter a 'trouble ticket' for a technician to come out to activate the box!!!!!!!! By this time my BP was off the Richter scale. I continued to stress to her a technician was not needed to activate the set top box, I just needed a code. Then, suddenly, it began to activate with Frontiers logo and everything and I told her the problem was resolved.???????? Only God knows what happened. I called her back, explained what happened and she said the only thing she could do was keep the trouble ticket in place, 'did I want to continue with it?' She also informed me that it would be Apr 12 before anyone would be out, between 8am-5p.m.! Could not give me a window and said they weren't allowed to contact technician and/or dispatch. In total, I've spent almost 5 hours on the phone, spoke with 3 other people who gave me runaround stories as well. One being that the window was until 8p.m. And to call back if he didn't show and they would expedite the trouble ticket. The last call was to 'Dan'(f), who explained they didn't have any technicians and it would be 1-3 days before they could assign the trouble ticket. TO ACTIVATE A SET TOP BOX. I have found nothing to this point that would make me want to stay with Frontier. My opinion is that they are a second rate company that bit off more than they could chew, lie/deceive about everything to stall, and the very worst customer service known to man. This person wrote the review because of 'too much to state here-total incompetence, game playing, lies/deceitfulnes, unreasonable questioning, too many verification questions, etc. ![]() More Activate Set Top Box videos. Setting up new TV in bedroom.watched TW how-to for set-up on website.think I have it right.does it say that I have to have the cable box. ' of from Frontier Communications. Reviewer claimed that he or she lost $1500 and wants Frontier Communications to have the product delivered. The most disappointing in user's experience was overall company or service and poor communication. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company. We collected other reviews about products and/or services offered by for you to read. This information may help you with your purchase decision. Activate Set Top Box If you are self-installing a Set Top Box, follow the Self-Install User Guide that came with your equipment. If you've misplaced your guide, you can download the appropriate.PDF below: For Arris models, VMS1100 or IPC1100, click (1.7 mb) For All Other Models (QIP 7216-1, 7218 models, 6200, 6416, 7199, 7216, 7232, CHS335, CHS435, 2500 SD models), click (1.6 mb) Once you have completed the preliminary steps and are ready to activate your equipment, use the web-based tool. Activation takes approximately 30 minutes. Trouble with your Set Top Box? Use the Verizon Troubleshooter to.
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March 2018
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